Privacy Policy

Safravo Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

Personal Information: We may collect personally identifiable information such as your name, email address, phone number, company name, and job title when you voluntarily provide it.

Usage Data: We automatically collect certain information when you access our Services, including IP address, browser type, operating system, referring URLs, and pages viewed.

Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

Communication Data: Records of communications between you and Safravo Ltd, including emails, support tickets, and consultation requests.

Service Delivery: To provide, maintain, and improve our software development services and customer support.

Communication: To respond to inquiries, send service updates, and provide relevant business information.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Business Operations: For internal analytics, security monitoring, and business development purposes.

Marketing: To send promotional materials and updates about our services (with your consent where required).

We do not sell, trade, or rent your personal information to third parties.

Service Providers: We may share information with trusted third-party service providers who assist in our operations.

Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

Consent: We may share information with your explicit consent for specific purposes.

We implement appropriate technical and organizational security measures to protect your personal information.

Encryption: Sensitive data is encrypted both in transit and at rest using industry-standard protocols.

Access Controls: We maintain strict access controls and regularly review user permissions.

Regular Audits: We conduct regular security audits and vulnerability assessments.

Incident Response: We have procedures in place to respond to and notify relevant parties of any data breaches.

Access: You have the right to request access to your personal data we hold.

Rectification: You can request correction of inaccurate or incomplete personal data.

Erasure: You have the right to request deletion of your personal data under certain circumstances.

Portability: You can request a copy of your data in a structured, machine-readable format.

Objection: You have the right to object to processing of your personal data for certain purposes.

Withdrawal: You can withdraw consent for data processing at any time where consent is the legal basis.

Essential Cookies: Necessary for the website to function properly and cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

Cookie Management: You can control cookie preferences through your browser settings or our cookie consent banner.

Third-party Cookies: Some cookies may be set by third-party services we use for analytics and marketing.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer: info@safravo.co.ke

Phone: +254 746 289 413

Address: Nairobi, Kenya

We will respond to your inquiry within 30 days as required by applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

For significant changes, we may provide additional notice such as email notification.

Your continued use of our Services after any changes constitutes acceptance of the updated policy.