Refund Policy

At Safravo Ltd, we are committed to delivering high-quality software solutions. Our refund policy is designed to be fair and transparent for all parties involved.

Development Services: Custom software development projects are non-refundable once development begins.

Early Cancellation: Refunds may be considered if project cancellation occurs within 48 hours of contract signing.

Milestone Payments: Milestone-based payments are non-refundable once the respective milestone is completed and approved.

Consultation fees are refundable if cancelled 24 hours before the scheduled session.

No-show consultations are non-refundable.

Rescheduling is allowed up to 2 times without penalty.

Project Cancellation: Clients may cancel projects with 30 days written notice.

Work completed up to the cancellation date will be billed at agreed rates.

Source code and deliverables will be provided for all completed work.

Cancellation fees may apply based on project stage and resources already allocated.

Monthly maintenance contracts can be cancelled with 30 days notice; annual contracts require 60 days.

Submit refund requests in writing to our support team.

Include project details, invoice numbers, and reason for the refund request.

Requests will be reviewed within 5–7 business days.

Approved refunds will be processed within 14 business days.

Refunds will be issued to the original payment method.

Bank transfer refunds may take 3–5 business days; credit card refunds 5–10 business days.

Force Majeure: In cases of force majeure events (natural disasters, government actions, etc.), refund policies may be adjusted to ensure fairness for all parties.

Dispute Resolution: Any disputes regarding refunds will be handled through our standard dispute resolution process, including mediation and arbitration as outlined in our Terms of Service.

Consumer Protection: This policy complies with Kenya's Consumer Protection Act and relevant consumer rights legislation.