Terms of Service

By accessing or using Safravo Ltd's services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these terms, you may not use our services.

These terms constitute a legally binding agreement between you and Safravo Ltd.

We reserve the right to modify these terms at any time, with notice provided through our website or direct communication.

Safravo Ltd provides custom software development services including web applications, mobile applications, and cloud solutions.

Our services include but are not limited to: software design, development, testing, deployment, and ongoing maintenance.

Technical consulting, system architecture design, and digital transformation advisory services.

All services are provided according to specifications agreed upon in separate service agreements or statements of work.

We reserve the right to modify or discontinue services with reasonable notice to clients.

You must provide accurate and complete information when engaging our services.

You are responsible for maintaining the confidentiality of any login credentials or access information.

You must comply with all applicable laws and regulations in your use of our services.

You agree not to use our services for any unlawful or prohibited activities.

You must provide timely feedback and approvals as outlined in project agreements.

Payment of all fees and charges according to agreed terms and schedules.

Upon full payment, you will own the custom software developed specifically for your project.

Safravo Ltd retains ownership of proprietary tools, frameworks, and methodologies used in development.

Third-party components and open-source software remain subject to their respective licenses.

You grant us the right to use your project as a case study and portfolio example (with your consent).

We respect your confidential information and will not disclose proprietary business details.

Any pre-existing intellectual property remains with its original owner.

Payment terms are specified in individual service agreements or statements of work.

Typical payment structure includes project milestones with corresponding payment schedules.

All fees are quoted in USD or KES as agreed upon in the service contract.

Late payments may incur additional charges as specified in the service agreement.

Refunds are handled according to the specific terms outlined in individual contracts.

We accept various payment methods including bank transfers and digital payment platforms.

We strive to maintain high service availability but cannot guarantee 100% uptime.

Scheduled maintenance will be communicated in advance when possible.

We are not liable for service interruptions due to factors beyond our control.

Support response times are outlined in individual service level agreements.

Emergency support may be available for critical issues as per contract terms.

Service availability metrics are tracked and reported according to agreed standards.

Our liability is limited to the total amount paid for the specific service in question.

We are not liable for indirect, incidental, or consequential damages.

This limitation applies to all claims, whether based on contract, tort, or other legal theories.

Some jurisdictions do not allow limitation of liability, so these limits may not apply to you.

We maintain professional liability insurance to cover our services.

Specific liability terms may be outlined in individual service agreements.

Either party may terminate services with written notice as specified in the service agreement.

Immediate termination may occur in cases of breach of contract or non-payment.

Upon termination, you will receive all completed work and pay for services rendered.

Confidentiality obligations survive termination of the service agreement.

We will provide reasonable assistance in transitioning services to another provider.

Termination procedures are detailed in individual service contracts.

These terms are governed by the laws of Kenya.

Any disputes will be resolved through the courts of Kenya or through agreed arbitration.

We comply with applicable international laws for cross-border services.

Data protection compliance follows both Kenyan and international standards (GDPR where applicable).

Contract interpretation follows Kenyan commercial law principles.

Alternative dispute resolution methods may be specified in individual contracts.

For questions about these Terms of Service, please contact us:

Legal Department: info@safravo.co.ke

Phone: +254 746 289 413

Address: Nairobi, Kenya

We will respond to legal inquiries within 5 business days.

For urgent legal matters, please indicate the urgency in your communication.